![]() ![]() Why is Apple requiring Best Buy to cite inaccurate times? Also, two weeks is a very long period of time to go without a phone. I am supposed to move across state for work. It is now in this moment that I'm alerted that Apple requires them to cite a 1-3 day time frame, but most of the time it takes them one to two weeks. First off, Best Buy is extremely apologetic. ![]() ![]() I am still without my phone, and there has been no update for my repair. However, the weekend is coming up, so I figure it will be fine.įast forward to today, Monday. I am frustrated, why does Apple want to take it? 3 days is a long time to not have a phone. Frustrated, my Best Buy technician then tells me that the repair will take 1-3 days and I'd be able to pick it up by Monday at the latest. They had the parts in store and had an experienced apple technician on stand-by.Īpple then notifies Best Buy that they want to repair the screen themselves despite the parts being in the store. Using my AppleCare+, I check my phone in with BestBuy and quote me a one hour fix for the screen. I figured this would be a reliable, quick option, as Apple has officially partnered with Best Buy for repairs. To get it fixed, I went to get it repaired at Best Buy. Last Thursday, I ended up cracking my iPhone 11 Pro Max screen. They are unresponsive with Best Buy, cite inaccurate time frames, and leave the customer in the dark. ![]()
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